Refund Policy
General Policy
All ticket purchases are final and non-refundable, except in the following circumstances:
Eligible Refunds
- Raffle Cancellation: If a raffle is cancelled by STTR before the drawing date, all ticket purchases will be automatically refunded to the original payment method.
- Technical Errors: If a technical error results in duplicate charges or incorrect amounts, we will refund the excess amount.
- Payment Processing Errors: If your payment was processed but tickets were not generated due to a system error, you will receive a full refund.
Non-Refundable Situations
- Change of mind after purchase
- Inability to attend or participate
- Failure to win the raffle
- Providing incorrect contact information
- Failure to claim a prize within the specified time period
Refund Process
If you believe you are eligible for a refund:
- Contact us at admin@sttr.org with your order ID and reason for refund
- We will review your request within 5-7 business days
- If approved, refunds will be processed to your original payment method
- Refunds may take 5-10 business days to appear in your account
Contact
For refund requests or questions about this policy, please contact us at admin@sttr.org